Limited Warranty on Products and Services

Download limited Warranty on Products and Services 

Limited Warranty

This Limited Warranty on Product and Services (“Limited Warranty”) shall apply to DART Aerospace Company or any of its affiliates managed by DART Company (collectively referred to as “DART”) and shall be limited to the products or parts thereof (collectively referred to as “Product(s)”) and aftermarket services (collectively referred to as “Service(s)”) sold through DART or its Authorized Service Centers or Authorized Distributors.

As part of this Limited Warranty, DART warrants to its customers a warranty period from the original date of shipment of the Product or performance of the Service (“Warranty Period”) that such Product and Service will materially conform to DART’s published specifications in effect as of the date of manufacture and will be free from material defects in material and workmanship.

Products manufactured by a third party (“Third Party Product(s)”) may constitute, contain, be contained in, incorporated into, attached to or packaged together with, the Products. Third Party Products are not covered by the Limited Warranty, and for the avoidance of doubt, DART MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD-PARTY PRODUCT.

 

DART is not liable for breach of the warranty set forth unless: (i) customer gives written notice of the defect, reasonably described, to DART within the Warranty Period and within 5 calendar days of the time when customer discovers or should have discovered the defect; (ii) DART is given a reasonable opportunity after receiving notice to examine the Product or product on which Service has been performed (“Serviced Product”) and customer (if DART requests) returns such Product or Serviced Product to DART’s facility at DART’s cost for such examination; and (iii) DART reasonably verifies customer’s claim that the Products or Services are defective. Under no circumstance should any shipment ever be made from customer to DART’s facility without first obtaining permission from DART in the form of a Return Material Authorization (RMA) issued by DART’s Customer Support Department. All RMA returns must be properly marked with RMA number before shipment to DART’s facility. All returns are subject to DART’s inspection to determine the validity of customer’s claim, and final determination will be made by DART after this inspection.

 

DART is not liable for breach of the warranty set forth: (i) if customer makes any use of the Products or Serviced Product after giving notice; (ii) if the defect arises because of failure to follow DART’s instructions and/or manuals as to storage, installation, use or maintenance of the Products; (iii) if the Products are altered or repaired without DART’s prior written consent; or (iv) for defects caused by negligence, abuse or misuse of the Products, corrosion, fire, heat or normal wear and tear.

 

With respect to any such defective Product or Service during the Warranty Period, DART shall, in its sole discretion, either: (i) repair or replace such Product (or the defective part) or reperform the Service or (ii) credit or refund the price of such Product or Service at the pro rata price and, if DART requests, customer shall, at DART’s expense, return such Product, or Serviced Product if applicable, to DART.

 

THE REMEDIES SET FORTH ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES AND DART’S ENTIRE LIABILITY FOR BREACH OF THE WARRANTY.

 Limitation of Liability

THE WARRANTIES, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER SET FORTH IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND IN SUBSTITUTION FOR ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES ARISING BY LAW OR OTHERWISE, WITH RESPECT TO ANY NONCONFORMANCE OR DEFECT IN THE GOODS OR SERVICES PROVIDED UNDER THESE TERMS, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS; ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE; ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY ARISING FROM THE NEGLIGENCE OF DART AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY FOR LOSS OR DAMAGE TO ANY AIRCRAFT.

Warranty Periods

The Warranty Periods are set out below.

1. New Product Sales - The period of warranty for new Product sales is one (1) calendar year from the date of original shipment to the customer.
2. Services - The period of warranty for repair, overhaul, or exchange services is six (6) calendar months from the date of original shipment to the customer.

Exchange Services

The standard exchange price is as advertised unless the exchange core received is incomplete or has been damaged beyond other than that attributed to normal wear and tear from normal use. In this instance the customer will also be charged for labor and materials required to bring the exchange core to the required functioning level for return to service. Exchange core returns are due 28 days from date the serviceable exchange unit ships to customer; after this date, the full price of the exchange core will be charged.

Proof of Warranty

It is the customer’s responsibility to show qualification evidence that the product is in warranty when the service is requested. Service performed without this evidence will be at the customer’s expense, this includes shipping and handling costs as determined by DART. DART reserves the right to decide whether a returned Product is in a state of warranty.

Continued Limited Warranty After Remedy

Limited Warranty for Product coverage continues from the date of the original shipment of the Product covered by this Limited Warranty. The issuance of a new Product does not constitute a new warranty period or extend the original Warranty Period. The use of the repair option carries the remaining original Warranty Period.

For Warranty Claim and Shipping (RMA’s)

The customer must contact DART’s Customer Support Department for disposition and Return Material Authorization (RMA) number prior to returning any Product to a DART facility for service, exchange, or repair. For authorized warranty returns, DART will pay shipping and return shipping costs to and from DART or to one of its Authorized Service Centers or Authorized Distributors. In the event, the Product is shipped without DART approval or is shipped to an incorrect DART facility, the customer will be responsible for shipping costs.

The issued RMA is valid for 30 days. If the Product is not returned to DART within 30 days, the RMA shall become void and the customer must request a new RMA number.

Non-Warranty RMA’s

The customer must contact DART’s Customer Support Department for a Return Material Authorization (RMA) number prior to returning any Product to a DART facility for credit, overhaul or any other reason. The customer will be responsible for shipping costs to and from DART or to one of its Authorized Service Centers or Authorized Distributors. A 20% minimum restocking fee applies for Products returned for credit; additional fees may apply upon receipt and inspection. DART retains the right to refuse a Product return for credit if such Product invoiced price was less than $1,000 USD. Non-stock, special order or custom-manufactured Products (including custom paint) may not be returned for credit. Products delivered more than three months prior to the date of the RMA request may not be returned for credit.

It is the responsibility of the customer to ensure that the shipment is directed to the facility referenced on the RMA. Failure to do so will result in delays and additional shipping costs at customer expense.

The issued RMA is valid for 30 days. If the Product is not returned to DART within 30 days, the RMA shall become void, and the customer must request a new RMA number. If a Product has been replaced by DART at no-charge to customer, this will be invoiced upon expiration of the RMA.

Packaging Policy, Customer Responsibility

Safety and Regulatory standards should be followed by the customer when returning products to DART. Damages to the product resulting from improper packaging or identification are the responsibility of the customer. Packing labels and original containers shall be used to return products whenever possible.

Returns must be clearly marked on the outside of the package with the Return Material Authorization (RMA) number and the content of the shipment.

Returned Product determined to be in serviceable condition after inspection and/or testing may be subject to a functional test fee. Routine inspections and services are not covered by the Limited Warranty unless otherwise agreed upon as an addendum to the original purchase order of the Product.

Upon receipt, DART will evaluate the Product and will notify the customer of the final disposition of the Product with respect to the Limited Warranty.

 

Return Contact Information

For other DART Products

Phone:

International:  +1 800-556-4166

AOG, After-Hours:  +1 613-676-0992

Email: support@dartaero.com

 

For Fuel Cells, S-92 flotation and other FPT Industries Products

Phone: 1 613-676-0992

Email: FPTsupport@dartaero.com

 

For Bambi Buckets and other SEI Industries Products

Phone:

North America: +1 866-570-3473

International: +1 866-432-2624

AOG, After-Hours: +1 604-946-3131

Email: seisales@sei-ind.com

 

The customer acknowledges that, by requesting services, they agree to the terms and conditions of this Limited Warranty, including the disclaimer and limited liability provisions stated herein.

DART reserves the right to change, at any time and without prior notice, any of its service programs or service methods.